Refund Policy

Refund Policy

1. Introduction

Thank you for shopping with us. We value our customers and want to ensure you have a satisfactory experience. If, for any reason, you are not entirely satisfied with your purchase, we're here to help.

2. Returns

- You have 14 calendar days to return an item from the date you received it.
- To be eligible for a return, your item must be unused and in the same condition that you received it.
- Your item must be in the original packaging.
- Your item needs to have the receipt or proof of purchase.
- Please be aware that the money-back guarantee is only valid for products purchased from Imperial Knight Ltd.

3. Refunds

Once we receive your item, we will inspect it and notify you of the status of your refund after the inspection.
- If your return is approved, we will initiate a refund to your original payment method.
- You will receive the refund within a certain amount of days, depending on your card issuer's policies.

4. Shipping

- You will be responsible for paying for your own shipping costs for returning the item. Shipping costs are non-refundable.
- If you receive a refund, the cost of return shipping will be deducted from your refund.

5. Non-Refundable Items

Certain items might be exempt from being returned. These may include:
- Sale items
- Perishable goods such as food
- Gift cards
- Downloadable software products
- Personal care items

Please ensure that you check product details before making a purchase.

6. Contact Us

If you have any questions about our refund policy, please contact us:

Imperial knight Ltd 
Unit C12,
Middlefield Industrial Estate|
Gosforth Close
SG19 1RB
United Kingdom
Reg: 09764929
Vat : GB223211172
Tel: +44 7538025353
Tel: +44 1767843167

EORI: GB223211172000
German VAT: DE362238383
AWRS number:  XKAW00000119814