Refund Policy
1. Introduction
Thank you for shopping with us. We value our customers and want to ensure you have a satisfactory experience. If, for any reason, you are not entirely satisfied with your purchase, we're here to help.
2. Returns
- You have 14 calendar days to return an item from the date you received it.
- To be eligible for a return, your item must be unused and in the same condition that you received it.
- Your item must be in the original packaging.
- Your item needs to have the receipt or proof of purchase.
- Please be aware that the money-back guarantee is only valid for products purchased from Imperial Knight Ltd.
3. Refunds
Once we receive your item, we will inspect it and notify you of the status of your refund after the inspection.
- If your return is approved, we will initiate a refund to your original payment method.
- You will receive the refund within a certain amount of days, depending on your card issuer's policies.
4. Shipping
- You will be responsible for paying for your own shipping costs for returning the item. Shipping costs are non-refundable.
- If you receive a refund, the cost of return shipping will be deducted from your refund.
5. Non-Refundable Items
Certain items might be exempt from being returned. These may include:
- Sale items
- Perishable goods such as food
- Gift cards
- Downloadable software products
- Personal care items
Please ensure that you check product details before making a purchase.
6. Contact Us
If you have any questions about our refund policy, please contact us:
Crafted Elixir Ltd
26 Kingwell Road,
Barnsley
South Yorkshire
S70 4HF
United Kingdom
Company Number: 15183689
Vat : 473001527
Tel: +44 7988713495
Email: info@craftedelixir.co.uk
AWRS number: XEAW 000 0012 0390
